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How We Run This Platform, By the Rules

These terms set out what you agree to when you access olx62 — your rights, our obligations, and how we handle your account and data. Access to the platform depends on your location and whether local law in your region permits it.

Account Terms ApplyIndonesia-Eligible RegionsDANA · OVO · GoPay CoveredData Handled Responsibly
olx62 How We Run This Platform, By the Rules
DATA AND ACCOUNT SECURITY

How We Protect Your Account and Data

Account security on olx62 runs through two layers: the login path, which requires OTP verification on each new device, and the withdrawal path, which requires wallet ownership confirmation before any DANA, OVO, or GoPay payout is released. Your data is not sold to third parties. We retain account records for the period required to resolve disputes and comply with applicable regulations, after which inactive data is deleted from live systems. You can request a summary of the data we hold on you at any time by contacting support via email.

OTP Login Verification

Every login from an unrecognised device triggers a one-time PIN to your registered contact. This blocks access even if your password is compromised.

Wallet Ownership Check

Before releasing a withdrawal to DANA, OVO, or GoPay, we verify the wallet is registered under your account name. This step prevents misdirected payouts.

Data Retention Policy

We keep your transaction and account records for the minimum period needed for dispute resolution and regulatory purposes. Stale data is removed on schedule.

Data Access Requests

Email us to request a copy of your stored data or to ask that outdated records be corrected. We handle these requests in writing with a traceable response.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, want to request a copy of your account data, or need to dispute a transaction processed via DANA, OVO, or GoPay, our support team handles all of it. Use the channel that suits your situation — live chat for urgent account issues, email for formal requests that need a paper trail.

Live Chat Available directly in the lobby for urgent account and payment queries. Fastest path for transaction disputes that need same-session resolution.
Email Support Use email for formal legal requests, data access requests, or written records of a complaint. We respond to documented requests in writing.
Account Help Centre Step-by-step account guides, wallet verification steps, and policy documents are available in the help section of your account dashboard.

Common Legal Questions About Your Account

Real questions about how these terms work in practice — account rights, data, payments, and what to do if something goes wrong.

Access depends on local law in your region. It is your responsibility to confirm that using the platform is permitted where you are before opening an account.

Pending balances are held during any investigation. Once the review is complete, funds are returned to the originating wallet if no policy violation is confirmed.

Yes. Send a written request to our support email and we will provide a summary of the account data we hold. We respond to all data requests in writing.

We retain records for the period needed to resolve disputes and meet regulatory requirements. After that window, inactive data is removed from our live systems.

Sharing your login, using bots, or attempting to manipulate game outcomes are all breaches. We may suspend access and review your balance if any of these are detected.

Contact support with your GoPay reference number before the transaction ages past our review window. Our payment logs are the reference point for all dispute checks.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.